Phone Support Hours
- Mon – Fri 9:00 am – 6:00 pm Pacific Standard Time*
- Sat – Sun 9:00 am – 5:00 pm Pacific Standard Time*
* Excludes Holidays
- Order Line: 206-549-2885
- Technical Support: [email protected]
- E-mail: [email protected]
Soap and Clay, Inc.
32829 20th Ave SW
Federal Way, WA 98023
(Not open to the Public)
Customer Satisfaction – Your happiness is our happiness! We’re codependent like that. Should you have any problems with our products or offerings, we will work with you to resolve quickly and professionally.
Product Support – Using soap shouldn’t be confusing! We aim to provide as much information as possible about our products before you place your order, but should any questions arise please don’t hesitate to contact us!
Our Guarantee – We love our soap, and we want you to love our soap too! As such, we never ship subpar or untested products. Every bar, scrub, fizzy, and whip is made from high quality ingredients and is designed with all skin types in mind. Each batch undergoes rigorous testing to ensure cleansing power, moisturizing properties, ph level and scent/additive skin reactions. Happy sudsing!
Payment Methods – We accept all major credit cards.
Discounts – Discounts are routinely available – make sure to sign up for our newsletter so you never miss out!
Returns & Exchanges – Due to the nature of our products, we do not accept returns or exchanges on used products. If you received the wrong item from your order we will be happy exchange it for you, as long as it has not been used or unsealed. If you’re unhappy with our product in any way, please reach out so we can work to resolve.
All prices and policies are subject to change without notice.